Complaints Procedure

Regulated by the Financial Conduct Authority

We believe in being transparent in all we do. It shows our clients that we’ll never stop working in their best interests.

Hettle Andrews is regulated by the Financial Conduct Authority (FCA), an independent body given statutory powers by the Financial Services and Markets Act 2000.

Our half-yearly returns to the FCA demonstrate that we abide by a set of principles that includes maintaining client trust, operating with due diligence, avoiding conflicts of interest and exercising financial prudence.

We put these principles into action right across our company. From investing in an expert team and offering full disclosure of our business earnings, to employing a recognised audit system for monitoring fair treatment and accurate dealings.

Our FCA personal identification number is 305520.

To find out more, visit fca.org.uk


We take all complaints seriously. If you wish to register a complaint then please contact Jo Andrews, Director either:

in writing at:

Hettle Andrews & Associates Limited
Eleven Brindleyplace
2 Brunswick square
B1 2LP

or by telephone on 0121 423 6200

We will acknowledge your complaint within five working days.

If we are unable to resolve your complaint you may be entitled to refer it to the Financial Ombudsman Service (FOS) at:

South Quay Plaza,
183 Marsh Wall,
London E14 9SR

If you are eligible we will provide you with details of how to refer to the F.O.S when we send you your final written response or at 8 weeks after receipt of your complaint (whichever occurs first)

Further details of the FOS can be found at their website – http://www.financial-ombudsman.org.uk

Get in touch with one of our experts.

With a wide range of insurance products get a private consultation today, a member of our team will be happy to help.

Power through Partnership

Hettle Andrews is passionately committed to professionalism in everything we do. We’re driven by our desire to learn, to grow and to deliver the best service we possibly can – which means offering our clients tailored combinations of risk management and insurance solutions to suit their specific needs and budgets. We believe that the power of our success is through the partnership we have with you our clients.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.