claims

claims management

‘REACTTOR’... ..REACT AND RESTORE

The complete property and business interruption claims assistance service, offered exclusively to clients of Hettle Andrews & Associates.

Insurance is all about the transfer of risk. Moreover, the acid test of any policy is – in the event of a major claim – its ability to cover the type of disaster that a business cannot manage through its own resources.

However, dealing with the aftermath of a major loss following a fire, flood, theft or other insured peril is a notoriously complex and time-consuming exercise that can easily result in a company losing focus and succumbing to severe commercial pressure both in terms of cash-flow and continuity of the business.

Our bespoke claims handling service provides you with experts in handling and resolving claims to take over the situation and work alongside your own staff. This negates the need to engage a loss assessor. Our team will co-ordinate the claim preparation, handle all meetings with the insurance company’s representatives, and oversee the claim to a successful conclusion to ensure that the business is fully restored.

The ‘Reacttor’ claims service :

  • Headed up by Justin Osborne ACII – a qualified professional with over 20 years experience as a loss assessor
  • 24 hour call out and immediate telephone advice and assistance
  • Visit to your premises within the first 24 hours of a loss
  • Attendance at all meetings with your insurance company’s representatives on your behalf
  • Assistance to prepare inventories and collate supporting documentation under all claim headings.
  • Arrange for prompt interim payments  Co-ordinate approved surveyors, engineers, building contractors and restoration experts
  • Work with you to implement appropriate business continuity measures including temporary premises and equipment
  • Regularly supervise your claim and negotiate thebest possible settlement.

The benefits of cover :

  • Take away the administrative burden of the claim process to allow management to focus on restoring the business.
  • As your existing brokers, we already understand your business and our dedicated claims experts can deal with any claim efficiently on your behalf.
  • Fully qualified in-house staff with many years experience of handling complex and technical claims
  • Maximise your recovery under the terms of the insurance policy
  • Co-ordination of approved and trusted specialists including building surveyors, structural engineers, contractors and restoration experts.